Privacy Policy

Last updated: 22 June 2026
Service: AzaiScale
Company: Azel Solution Limited
Contact: privacy@azaiscale.com

This Privacy Policy explains how Azel Solution Limited collects, uses, stores, shares, and protects personal data when you use AzaiScale.

AzaiScale is operated by Azel Solution Limited, a company incorporated in Hong Kong.

1. Scope

This Privacy Policy applies to AzaiScale, including our website, dashboard, software, APIs, payment flows, support channels, and related services.

By using AzaiScale, you acknowledge that your personal data may be processed as described in this Policy.

2. Data we collect

We may collect the following categories of data:

Account data

• name;
• email address;
• password or authentication identifier;
• company name;
• billing country;
• user role and team permissions.

Billing data

• subscription status;
• invoices;
• payment status;
• billing email;
• tax information where applicable;
• partial payment details provided by our payment processor.

We do not directly store full card numbers. Payments are processed by third-party payment providers such as Stripe.

Usage data

• login history;
• IP address;
• device and browser information;
• pages visited;
• actions performed in the dashboard;
• feature usage;
• generation history;
• credit consumption;
• error logs and security logs.

Content data

• prompts;
• uploaded images or files;
• generated outputs;
• project settings;
• automation settings;
• metadata attached to content;
• user instructions and configuration data.

Support data

• messages sent to support;
• bug reports;
• feedback;
• screenshots or files you voluntarily provide.

Cookies and tracking data

We may use cookies and similar technologies for authentication, security, preferences, analytics, performance, and payment functionality.

3. How we use your data

We use personal data to:

• provide and operate AzaiScale;
• create and secure user accounts;
• process subscriptions, payments, invoices, refunds, and credit usage;
• generate, process, store, and display user content;
• provide customer support;
• prevent fraud, abuse, spam, and unauthorized access;
• monitor service performance and fix bugs;
• improve features and user experience;
• comply with legal, tax, accounting, payment, security, and regulatory obligations;
• enforce our Terms of Service and Acceptable Use Policy.

4. Legal bases

Depending on your location, we may rely on one or more legal bases, including:

• performance of a contract;
• legitimate interests, such as security, fraud prevention, service improvement, and business operations;
• consent, where required, such as for certain cookies or marketing communications;
• compliance with legal obligations.

5. AI providers and content processing

When you use AI or media-generation features, your prompts, uploaded content, settings, and outputs may be sent to third-party AI or infrastructure providers to perform the requested action.

These providers may process data outside your country.

You must not submit sensitive personal data, confidential business secrets, private images, or third-party personal data unless you have the necessary rights, consent, and lawful basis.

6. Third-party service providers

We may share data with trusted service providers that help us operate AzaiScale, including:

• payment processors, such as Stripe;
• hosting and infrastructure providers;
• database and storage providers, such as Supabase;
• CDN and security providers, such as Cloudflare;
• AI providers, such as OpenAI, Anthropic, Google, Magnific, or similar providers;
• email and notification providers;
• analytics and monitoring providers;
• customer support tools;
• legal, accounting, compliance, or fraud prevention providers.

These providers may process data only as needed to provide services to us, comply with law, or protect their systems.

7. International transfers

Azel Solution Limited is based in Hong Kong, and our service providers may operate in multiple countries.

Your data may be processed in Hong Kong, the European Economic Area, the United States, Singapore, or other countries where our providers operate.

Where required, we use appropriate safeguards for international transfers.

8. Data retention

We retain personal data only as long as necessary for the purposes described in this Policy, including service delivery, legal compliance, accounting, dispute resolution, fraud prevention, security, and enforcement.

Typical retention periods may include:

• account data: while your account is active;
• billing records: as required for tax and accounting purposes;
• logs: for a limited period needed for security and troubleshooting;
• generated content and project data: until deleted by you or your account is deleted, subject to backups and legal obligations.

Backups may persist for a limited period after deletion.

9. Security

We use reasonable technical and organizational measures to protect personal data, including access controls, authentication, logging, encryption where appropriate, and provider-level security measures.

No online service can guarantee absolute security. You are responsible for keeping your login credentials secure and controlling access to your account.

10. Your rights

Depending on your location, you may have rights to:

• access your personal data;
• correct inaccurate data;
• delete your data;
• restrict or object to processing;
• receive a copy of your data;
• withdraw consent where processing is based on consent;
• complain to a data protection authority.

To exercise your rights, contact privacy@azaiscale.com.

We may need to verify your identity before responding.

11. Marketing communications

We may send service-related emails, such as account, billing, security, and product updates.

We may send marketing emails only where permitted by law. You can unsubscribe from marketing emails at any time.

12. Children

AzaiScale is not intended for children under 18.

We do not knowingly collect personal data from children. If you believe a child has provided data to us, contact us and we will take appropriate action.

13. Business transfers

If Azel Solution Limited is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, personal data may be transferred as part of that transaction, subject to appropriate safeguards.

14. Changes to this Policy

We may update this Privacy Policy from time to time.

If changes are material, we may notify you by email, dashboard notice, or website notice.

Your continued use of AzaiScale after the updated Policy becomes effective means you acknowledge the updated Policy.

15. Contact

For privacy questions or requests, contact: privacy@azaiscale.com.